Returns, Refunds, and Exchanges

AN EMAIL MUST BE SENT TO INFO@HOMEDOC.CO.ZA WITH THE RELEVANT TRACKING DETAILS LABELLED AS RETURN, REFUND OR EXCHANGE ACCORDINGLY BEFORE THE PRODUCT IS SENT TO OUR WAREHOUSE.

 

Returns

Our return policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

To complete your return, we require a receipt or proof of purchase.  

All clearance items are FINAL SALE. We stand behind our products being the highest quality and our customers satisfaction.

 

Additional non-returnable items:

Gift cards

ALL opened products; this is due to hygienic reasons

Any item that is returned more than 14 days after delivery

 

Exclusion conditions

To protect all our customers and make sure that we handle every return with reasonable fairness, we cannot accept a return in certain situations, including:

  • Products damaged by misuse, abuse, improper care or negligence, or accidents;
  • Products returned for personal reasons unrelated to product performance or satisfaction after 14-day “Change of mind” Period;
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error;
  • Certain products that are restricted from importation into South-Africa or require a license;

On rare occasions, past habitual abuse of our Return Policy.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

There are certain situations where only partial refunds are granted: (if applicable)

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@homedoc.co.za.

 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@homedoc.co.za and send your item to: 7 Bell Crescent, Westlake Business Park, Tokai, 7945, Cape Town, SA.  

 

Shipping

To return your product, you should mail your product to: 7 Bell Crescent, Westlake Business Park, Tokai, 7945, Cape Town, SA.

Please do not send your purchase back to the manufacturer. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

We don’t guarantee that we will receive your returned item.