Refund policy
Refunds (If Applicable)
Once your returned item has been received and inspected, we will notify you via email to confirm receipt of the return. You will also be informed whether your refund has been approved or declined.
If your refund is approved, it will be processed and a credit will automatically be applied to your original method of payment within a few business days, depending on your payment provider.
Please note that in certain circumstances, only partial refunds may be granted (where applicable).
Late or Missing Refunds (If Applicable)
If you have not yet received your refund, please follow the steps below:
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Recheck your bank account.
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Contact your credit card provider, as it may take some time before the refund is officially posted.
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Contact your bank, as processing times can vary.
If you have completed the above steps and still have not received your refund, please contact us at info@homedoc.co.za, and we will assist you further.
Sale Items (If Applicable)
Only regular-priced items are eligible for refunds. Unfortunately, sale or promotional items are not refundable.